From lead generation and product sales to database enhancement and management, DesktopStaff's outbound call centers have been developed to handle all of your outbound telemarketing needs.
In today's ever-changing world, you need an outbound call center partner who is equipped to provide you with the expertise, the personnel and the facilities to handle your most important outbound call center projects. As a leader in outbound, live operator direct marketing services, we are strategically situated to provide you with the most cost-effective and productive outbound call center solutions.
Expertise - Our extensive experience in the outbound call center industry, along with our technological solutions, quality assurance programs, and commitment to customer service excellence has helped many well-known corporations achieve maximum results from their direct marketing efforts through the use of our outbound call center approach.
Personnel - We recruit and hire only the most qualified individuals and further train them to excel in our highly competitive outbound call center service environment. Our well-developed, thorough hiring and training procedures ensure that the individuals on your outbound call center team are prepared and accountable for the success of your program.
Facilities - Our outbound call center facilities use integrated call management systems to systematically and efficiently call consumers and transfer successful connections to a designated marketing representative (MR) who is dedicated and has been trained for the specific client application. As a call is presented to the MR, the consumer's name, address, and other available information are simultaneously presented on the MR's workstation along with a client's customized script.
Results - Monitoring the results your outbound call center provides is important in ensuring its effectiveness and capability in handling your - and your customers' - needs. Our software systems permit you to immediately access online program results and shadow-monitor the performance of all your designated agents from a remote location. We will present information captured, summary results and detailed statistical analyses in standardized reports or in a customized format made especially for you.