DesktopStaff strives to be a complete business partner by delivering a variety of Customer Care solutions. The level of customer service provided by companies is often the deciding factor in purchasing decisions and customer loyalty.

Our Customer Care Agents can provide you with valuable marketing and business intelligence. We can help you take the pulse of current and former customers so you can better focus your objectives or simply build goodwill.

An increasing number of organizations are realizing that with growing competition, new technological innovations and constantly improving services and products, consumers are being pulled in different directions. It is vital to ensure that customer loyalty programs are an integral part of an organization. Acquiring new customers is important, but holding on to existing customers is crucial.

We establish partnerships with our clients to deliver a solution that can be customized and adapted to meet specific business requirements.

There are various ways of improving your relationship with customers and they can all be successfully outsourced. Depending on your needs, you can choose what sort of customer support service you need.

DesktopStaff specializes in solutions, including:

• Account Maintenance
• General Information
• Product/Service Promotion
• Mail Follow Up - Soft Sales
• List Cleaning - Lead Generation
• Order Entry
• Customer Registration & Enrollment
• Customer Survey Support - Loyalty and Customer Care
• Sales Appointment Setting
• E-Mail Responders
• Internet Researchers - Market Research
• Subscription Renewal/Sales

Please view our overview of Contact Centers in Detail & IT Help Desks - Tech Support - Web Hosting Support for related topics.